To cancel an order you have placed with Purple Matrix Retouching, you must contact customer support by email ( or by phone (020 3031 2784). Every effort will be made to accommodate the cancellation of your order as long as work on it has not started. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the work on your order has started, the order cannot be cancelled.


We do not offer refunds on complete orders. You will only be asked to make payment once the order is complete. By making a purchase with Purple Matrix Retouching, you are confirming that you have read and understand our no refunds policy.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of order confirmation. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.